IoT Technical Service Manager Lead

4 days ago

Perth, Western Australia beBeeTechnical Full time $105,000 - $155,000
Job Title

This role involves leading the technical service management of IoT systems, ensuring their effective end-to-end operation and support.

Key Responsibilities:

  • Maintain in-depth knowledge of assigned systems to ensure consistent system behavior and end-to-end service performance.
  • Provide expert technical support, share updates, and disseminate knowledge to foster collaboration among team members.
  • Develop and update procedures and systems for network operations to ensure consistent system behavior and end-to-end service performance.
  • Supervise resolution of network issues, including traffic restoration, troubleshooting, and follow-up.
  • Conduct network monitoring, provisioning, and routine maintenance to uphold network integrity.
  • Manage corrective actions during complex incidents, addressing structural problems at the network and element management levels.
  • Take ownership of objectives received from internal and external contacts, ensuring timely resolution.
  • Respond to inquiries from network operations and customer service, providing expert assistance.
  • Raise support cases with vendors, oversee bug fix implementations, and ensure minimal traffic impact.
  • Collaborate with vendor development teams to validate and safely deploy new software and configuration updates.
  • Generate and deliver regular reports on network traffic, performance, testing, and SLA compliance.
  • Perform preventive maintenance and ensure hardware availability, including redundancy schemes.
  • Contribute to project tasks and support delivery initiatives.
  • Provide operational input and assist in defining and executing rollback plans when necessary.
Requirements
  • Bachelor's degree in engineering, telecommunications, or a related field; or significant experience in systems engineering management, including telecommunication system design, testing, and implementation.
  • In-depth understanding of satellite telecommunication technology.
  • Familiarity with Amazon Web Services (AWS).
  • Strong knowledge of IP protocols and networking concepts.
  • Demonstrated expertise working within international telecommunications network environments, consistently adhering to established processes and procedures.
  • Proven track record managing activities across complex implementation projects, ensuring timely and successful delivery.
  • Hands-on experience with DevOps practices, facilitating continuous integration and deployment workflows.
  • Solid understanding of ITIL standards, applying best practices to optimize service management processes.
  • Practical experience with network operations procedures, ensuring reliable and efficient network performance.
  • Proficient in IP networking and related technical skills, supporting network design, troubleshooting, and optimization.
  • Ability to perform effectively under stress and in fast-paced settings.
  • Strong analytical skills for quick troubleshooting and system restoration during emergencies.
  • Positive interpersonal skills with a willingness to share knowledge and train team members to enhance overall team efficiency.
  • Methodical and disciplined work approach, demonstrating commitment and perseverance even under adverse conditions.
  • Excellent organizational and workload coordination abilities.
  • Ability to work independently with minimal supervision.

We are seeking individuals who possess excellent technical skills and are passionate about delivering high-quality service.

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