Hotel Ambassador

Company Description

The Sebel Quay West Suites Sydney is a chic and sophisticated hotel located in The Rocks, close to Circular Quay. With breathtaking views of the Sydney Opera House and Sydney Harbour Bridge, our hotel offers contemporary one and two-bedroom apartments with first-class amenities, restaurants, and bars.

Job Description

We are seeking a Guest Service Agent to join our team. As the central point of contact for guests, you will be responsible for creating memorable moments and transforming their stay into an experience. Your exceptional customer service skills will ensure that our guests receive a prompt and efficient check-in and check-out process.

Key Responsibilities:

• Provide exceptional customer service to our guests and residents
• Respond to guest calls promptly and maintain a positive selling approach to maximise yield in both occupancy and rates
• Utilise the hotel PMS to accurately process and input all reservation types within the same working day
• Maintain a high level of professionalism at all times and ensure guest confidentiality
• Follow procedures and processes in regards to credit and cash transactions

Requirements:

• Previous experience in a reservations role (preferred but not required)
• Excellent verbal and written communication skills
• Knowledge of OPERA, or other PMS systems (ideal)
• Enthusiasm to provide our guests with an outstanding service
• P2 Provisional driver's license (preferred but not required)
• Availability to work a 7 day rotating roster including late nights, weekends, and public holidays

What's in it for you?

• Discounted carparking, free dry cleaning of uniform, free barista coffee, and hotel discounts of up to 70% off worldwide holidays will never be cheaper
• Accor's industry-leading training platforms Accor Academy and Typsy, supports your career development with unlimited access to qualifications, practical skills, and leadership programs
• Opportunity to grow and develop your career within an international hotel group with over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of like-minded professionals

Our commitment to Inclusion and Diversity

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.