Marketing Enablement and Process Owner

6 days ago


Melbourne, Victoria, Australia ANZ Full time
About ANZ

We're a leading financial institution in Australia and New Zealand, committed to making a positive impact on the lives of our customers and communities. Our talented teams work together to deliver innovative solutions and exceptional customer experiences.

Job Overview

We're seeking an experienced Marketing Operations Manager to join our marketing team. This is an exciting opportunity to contribute to the growth and success of our business.

You'll be responsible for:

  • Operational management, risk management, and compliance.
  • Working closely with the Head of GTM to develop and implement efficient processes.
  • Providing guidance on ways of working and process improvements.
  • Ensuring well-managed and compliant processes within the function.
  • Supporting technical system builds within Australia division marketing, managing system changes, and conducting impact assessments.
  • Executing and maintaining BAU processes.
Requirements

To succeed in this role, you should have:

  • Strong communication, analytical, and problem-solving skills, with the ability to translate complex information into actionable insights.
  • Proven relationship-building skills, with experience working with vendors and stakeholders.
  • Technical expertise in software applications, customer service, and/or business support roles.
  • A deep understanding of business and commercial principles, with a track record of delivering commercial results and enhancing customer experiences.
  • Knowledge of Customer Experience (CX) principles, frameworks, and methodologies.
  • The ability to identify opportunities for improvement in processes, systems, and outcomes to drive business success.
  • Marketing operations and marketing system experience.
  • Audit experience.
  • Experience working in a corporate environment, preferably with marketing finance expertise.


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