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Chief Technology Officer Assistant

2 weeks ago

Orange, Australia beBeeTechnical Full time $70,000 - $100,000
Technical Support Specialist Role

We're on a mission to deliver exceptional customer experiences and need a skilled Technical Support Specialist to join our team.

  • Provide expert technical support to customers with a positive, can-do attitude.
  • Collaborate with a wide range of technologies including PCs, Macs, tablets, servers, networks, and voice platforms.

Key Responsibilities:

  • Lead and manage a technical team in day-to-day operations, ensuring seamless service delivery.
  • Develop strong relationships with customers, providing personalized support and assistance.
  • Collaborate with the team to identify process improvements and implement more efficient solutions.
  • Effectively coordinate the escalation of technical issues.
  • Seek customer feedback on performance and strive for continuous improvement.
  • Identify areas for new processes and work collaboratively with the team to develop and implement them.
  • Ensure documentation and procedures are up-to-date and accessible.
  • Take ownership of technical issues and engage with external partners as needed.
  • Collaborate with other teams to achieve successful outcomes for customers.

Requirements:

  • Proven leadership experience to effectively manage technical teams.
  • A passion for delivering exceptional customer service, demonstrated through ability to resolve technical issues.
  • A keen interest in technology and a desire to ensure optimal performance.
  • Effective communication skills when troubleshooting technical issues.
  • A positive attitude and can-do mindset.
  • Excellent verbal and written communication skills.
  • Flexibility in handling unusual situations.
Why You'll Thrive Here
  • Flexible working arrangements to support collaboration.
  • Ongoing training and development opportunities.
  • Extensive discounts and benefits.
  • A choice of IT equipment.
  • Frequent team events to celebrate achievements.