Senior Product Manager, Customer Programs

4 weeks ago

Sydney, New South Wales, Australia Amazon Full time

About the Role

This is a Senior Product Manager, Customer Programs role with Amazon, one of the leading companies in Australia. The team is continuing to grow rapidly, and this is the chance to join at an exciting time.

Key Responsibilities

  • Be passionate about the customer experience and deliver innovative enhancements on their behalf.
  • Build relationships with and influence global teams across both tech and non-tech.
  • Be commercially savvy and have excellent business judgment.
  • Develop, prioritise and execute a roadmap of initiatives to grow the program, focusing on customer acquisition and retention, selection expansion, customer experience and operational excellence.
  • Uncover best practice, including through Amazon's global network, to deliver value for Australian customers.
  • Possess strong project management skills and hold your program stakeholders accountable to high standards.
  • Bring robust analytical skills, and a deep curiosity about how things work.

Requirements

  • Bachelor's degree or equivalent.
  • 7+ years of product or program management, product marketing, business development or technology experience.
  • Experience working across functional teams and senior stakeholders.
  • Experience owning feature delivery and tradeoffs of a product.
  • Experience in a technology environment, favourable, as well as background in product and/or program management.
  • Working knowledge of SQL and/or databases.
  • MBA, PhD or equivalent.
  • Tenacity to develop ideas independently, balance business needs and customer expectations.
  • Strong interpersonal skills and ability to build relationships with diverse local and global stakeholders.
  • Exceptional written and verbal communication skills.
  • Ability to use data to inform decisions; superior analytical skills including advanced Excel capability.
  • Strong attention to detail and proven ability to manage multiple, competing priorities simultaneously.
  • Ability to execute large projects from start to finish.
  • Capacity to operate simultaneously and effectively in both tactical and strategic modes.

About Amazon

Amazon offers employees a competitive remuneration package, including participation in the company stock plan as applicable. We also look after our people with benefits, such as subsidised private health insurance and paid parental leave options, amongst others.

Why Hatch?

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Amazon.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

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