Salesforce Lead Developer

2 weeks ago


Gold Coast, Queensland, Australia PolyAI Full time

At PolyAI, we believe in delivering exceptional customer experiences through our innovative conversational AI platform. We are seeking an experienced Revenue Operations Manager to join our team in London.

About the Job

You will be responsible for improving and enhancing our Salesforce instance, as well as leading the charge to bring our customer data into Salesforce. Your primary responsibilities will include:

  • Technical Ownership: You will be the go-to person for any administrative and technical needs related to Salesforce.
  • Project Lead: You will lead projects and updates as we refresh our Salesforce instance ready for the next stage of our growth.
  • Customer Success Data Management: You will own customer success data as we centralize our CS processes and data into Salesforce.
  • Reporting and Analysis: You will help build out our reporting capabilities as it relates to the Customer Success team, including GRR, NRR, churn, retention, usage utilization, and account health + risk.
  • Integration and Collaboration: You will support the work of the wider Revenue Operations team in working with integrated applications such as Juro, Outreach, Clari, ZoomInfo, Cognism, 6sense, and Slack to identify improvements.
  • Best Practices and Documentation: You will support holding our revenue org to best practices, data quality, and building out Salesforce documentation.

To be successful in this role, you will need:

  • Strong Technical Skills: At least 12 months of Salesforce administration experience, especially related to flows, integrations, and automations.
  • Leadership and Collaboration: The ability to lead projects and updates, as well as collaborate with other teams to identify improvements.
  • Proactive Attitude and Bias for Action: A proactive attitude to changes and a bias for action.
  • Hyper-Growth Mindset: Comfortable with competing priorities and able to thrive in a fast-paced environment.


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