Education Support Specialist
2 days ago
Career Opportunities at Compass Education
Job DescriptionWe are seeking a highly skilled individual to join our team as an Education Support Specialist. This role is crucial in providing exceptional customer support and training to our clients, empowering schools to enhance parent engagement, reduce administrative burden, and allocate more time towards delivering enriching learning experiences.
The ideal candidate will have excellent public speaking skills, a high level of written communication, and the ability to become an expert in complex software packages. They will also be naturally driven to learn about new modules, solidify current knowledge, and stay up-to-date with product updates.
Key Responsibilities:
- Serve as the primary point of contact for new customers for training of platform to end users, as well as post-go-live support.
- Coordinate and conduct high-quality onsite product demonstrations and training sessions to both small and large audiences.
- Provide a high level of support for customers transitioning from other products.
- Collaborate with the Product team to successfully implement any configuration changes and product enhancements necessary to address priority customer issues.
- Represent the voice of the customer to provide input into the development of new products, and marketing and sales strategies.
- Encourage satisfied customers to make referrals to peer schools.
- Manage overall workflow for implementation & training.
- Have comprehensive knowledge and confidence across our product suite.
- Identify opportunities to sell customer schools additional modules.
What You'll Bring...
- Excellent team-working and interpersonal skills.
- A positive and can-do spirit that will be evident in the way you present yourself professionally.
- Experience or knowledge of working in schools will be highly regarded.
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