Customer Experience Leader

2 weeks ago


Mount Gambier, South Australia Cotton On Group Full time

We are a diverse team of 20,000 around the world who love to think Big and have fun along the way.

Our mission is to create great experiences for our customers and drive business outcomes for our stores.

The Store Manager role enables team members to create engaging experiences for our customers and drive results for their store.

Key responsibilities include:

  • Leading and embedding a culture that builds a team of engaged product and brand ambassadors within the store
  • Enabling and empowering the store management team who are customer-first, people-focused, and results-driven
  • Coaching the team to deliver multiple brand moments and an elevated flagship experience for our customers to shop seamlessly throughout the store
  • Identifying team development needs and motivators to drive wellness, engagement, and performance
  • Working with field VM and merch partners to provide customer and store insights to drive results and create great experiences
  • Managing store schedules and wages effectively to achieve productivity and wage targets
  • Advocating for the Cotton On Group Foundation and leading the team on how they can make a life-changing impact on our projects around the world

We are focused on building a culture centered in belonging, where each individual can show up as their whole self and have an equal opportunity to succeed.

We offer a competitive base salary of $85,000 + super, plus a range of benefits including:

  • 50% off Cotton On Group brands
  • Wellness support 24/7
  • Discounts for you and your family
  • Returnity - a paid program for new parents heading back to work

This is a maternity leave until January 2026. If you're passionate about creating great experiences for our customers and driving business outcomes, we encourage you to apply.



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