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IoT Cloud Services Operations Lead
2 weeks ago
At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate.
About this roleThe Technical Service Manager will be responsible for monitoring, troubleshooting and maintaining end-to-end services, communicating any issues that might arise to NCC, SRE and S&P teams. They will also assist the support and billing teams with any provisioning and CDR issues that might arise as well as being the escalation point for the team.
Key responsibilities:- Maintain and improve the quality of services, ensuring high levels of customer satisfaction.
- Collaborate with cross-functional teams, including NCC, SRE and S&P, to resolve technical issues and implement improvements.
- Assist with provisioning and billing-related issues, providing timely and accurate resolutions.
- Serve as an escalation point for technical issues, working closely with the team to ensure effective resolution.
- Minimum 5 years of experience in a similar technical service management role.
- Proven track record of delivering high-quality technical services and driving process improvements.
- Excellent communication and problem-solving skills, with ability to work effectively in a fast-paced environment.
- Demonstrated expertise in IoT technologies and networks.
