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Airport Experience Manager

1 week ago

Perth, Western Australia Qatar Airways Full time
Job Description

This role requires a professional who can interact effectively with customers and colleagues alike.

Main Tasks
  • Represent Qatar Airways positively and deliver high-quality customer service at every interaction.
  • Sustain effective working relationships with internal departments.
  • Co-coordinate efforts with other teams to ensure consistent airport operations.
  • Triage issues proactively, referring to supervisor as needed.
  • Proactively seek opportunities to contribute to positive outcomes.
  • Document important details of interactions and follow up as necessary.
  • Promote adherence to quality control guidelines.
  • Accomplish on-time performance benchmarks.
Qualifications
  • Education equivalent to high school combined with relevant industry experience.
  • Working knowledge of airport operational procedures.
  • Personable and empathetic demeanor with excellent verbal and written communication skills.
  • Capacity to navigate changing priorities and adapt quickly.
  • Possess current Australian work authorization.