Lead Concierge Ambassador

3 days ago


Adelaide, South Australia Marriott Full time

Delivering exceptional guest experiences is at the heart of everything we do at Marriott Hotels.

Job Overview

This role offers a unique opportunity to work as part of our front office team, where you will be the main point of contact for guests and internal clients alike. As a Lead Concierge Ambassador, you will be responsible for providing personalized assistance, resolving issues, and exceeding guest expectations in a timely manner.

About You

We are seeking an enthusiastic and motivated individual with a passion for delivering outstanding service. To be successful in this role, you will need:

  • A current driver's license
  • Relevant experience in a similar role
  • Working rights in Australia
  • Enthusiasm to escalate your career
  • Self-motivation and a can-do attitude
Salary Information

The estimated annual salary for this role is AU$ 65,000 - AU$85,000 per annum, depending on location and experience.

Responsibilities

Your key responsibilities will include:

  • Providing exceptional guest service, responding to queries and resolving issues in a timely and professional manner
  • Assisting with general operational tasks and supporting other front office associates
  • Building and strengthening relationships with existing and new customers, anticipating their needs and enabling future bookings
  • Ensuring all guest requirements and requests are anticipated and completed in a timely manner
Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family, and friends
  • Flexible working hours and locations, time off to pursue your passions through sabbatical leave, and paid leave during your birthday month
  • Genuine care for your physical, emotional, and financial wellbeing through our Employee Assistance Program
Why Join Us?

At Marriott Hotels, we value equality, diversity, and inclusiveness. We are proud to offer a dynamic work environment where every associate is empowered to make an impact and valued for their contributions. If you're passionate about delivering exceptional service and have a drive to succeed, we want to hear from you.



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