Client Service Professional

1 week ago


Newstead, Queensland, Australia Bank of Queensland Full time

About the Role

Are you passionate about delivering exceptional client experiences and working in a dynamic, supportive team environment?

The Bank of Queensland is seeking an experienced Client Service Professional to join our Cairns branch. As a key member of our team, you will be responsible for providing outstanding customer service, developing strong relationships with internal and external stakeholders, and contributing to the success of the branch.

In this role, you will be the first point of contact for clients, handling general enquiries, account opening/closing, deposits, and withdrawals. You will also engage in floor walking, initiating quality conversations with clients, booking interviews, and conducting inbound and outbound calls to maintain and build relationships.

Your day-to-day responsibilities will include:

  • Teller duties, including handling client inquiries and transactions
  • Floor walking and engaging with clients to understand their needs and preferences
  • Booking interviews and meetings with clients
  • Conducting inbound and outbound calls to clients
  • Daily maintenance of the ATM and cash management systems
  • Strong focus on compliance and adherence to regulatory requirements

About You

To succeed in this role, you will require excellent communication and interpersonal skills, a strong commitment to customer service, and the ability to work effectively in a fast-paced team environment.

As an experienced Client Service Professional, you will have a proven track record of delivering exceptional customer experiences, building strong relationships, and driving business results. You will be a strong communicator, able to articulate complex information in a clear and concise manner, and possess a high level of emotional intelligence.

About Us

The Bank of Queensland is a leading financial institution dedicated to providing innovative banking solutions to our customers. We are committed to building strong relationships with our clients, employees, and communities, and creating a positive impact through our business practices.

We offer a range of benefits, including flexible working arrangements, discounted financial products, salary sacrificing options, paid parental leave, and access to employee network groups focused on diversity and inclusion.



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