
Serving Customers with Excellence
4 days ago
Exceptional Customer Experience Specialist
About the Role:
We are seeking a highly skilled and motivated customer experience specialist to join our Kew Branch team. As a key member of our team, you will be responsible for delivering outstanding customer service and support to our valued clients.
Key Responsibilities:
Engage with customers in-depth to understand their banking needs and preferences, including home loans, business banking, and financial advice.
Conduct comprehensive financial health checks to identify areas for improvement and provide personalized solutions.
Educate customers on our in-branch technology and digital banking options, ensuring seamless integration with their existing banking practices.
Resolve customer issues effectively, while upholding our risk-adverse culture and promoting a positive banking experience.
Requirements:
Excellent communication and interpersonal skills, with the ability to articulate complex financial concepts clearly and concisely.
Proven experience in delivering exceptional customer service, preferably in financial services, retail, or hospitality.
A genuine interest in building a career with us is essential.
Benefits:
Opportunities for professional growth and development in a collaborative and supportive environment.
A competitive remuneration package and benefits program designed to support your well-being and success.
Flexible scheduling to accommodate your needs and promote work-life balance.
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