Keepsake Specialist

We are seeking a compassionate and detail-oriented Keepsake Preparation Coordinator to join our team at InvoCare. As a Keepsake Specialist, you will play a vital role in creating personalized keepsakes for families who have lost their beloved pets.

• Take clay, ink, and digital paw prints to ensure high-quality results, including trimming fur and claws.
• Prepare pets for office viewings and cremations, including washing and drying as needed.
• Carry out viewing cremations and gold and platinum creations as required.
• Manage the cool room and pets on hold, liaising with the client care team on progress.
• Assist with warehouse duties, including unpacking stock and accepting deliveries.
• Prepare pet ashes for urns, boxes, and jewelry, and finalize preparation for return to clients.

• You have a passion for helping others during difficult times.
• You possess compassion for animals and emotional intelligence.
• You are able to handle deceased pets in a professional and compassionate manner.
• You are capable of lifting pets of all sizes using safe lifting procedures, requiring the ability to lift up to 25kg.
• You have strong organizational skills, attention to detail, and thrive in a clean and tidy environment.
• You possess exceptional customer service skills, with the ability to communicate effectively.
• You are able to work in an ever-changing environment and balance demands on your time.
• You have proven computer and administrative skills.

• You will be part of a team that provides vital services to families, helping them celebrate the lives of their loved ones.
• You will experience the gratitude that comes with offering such a meaningful service.
• You will have access to reward and recognition programs, tailored induction and training programs, and well-designed locations with the latest facilities.
• You will have opportunities for networking across the business and with peers.
• You will receive birthday and paid parental leave, free access to an Employee Assistant Program, and annual family day social events.
• We are a diverse workplace and equal opportunity employer.