Web Solutions Specialist

5 days ago

Sydney, New South Wales, Australia beBeeCloud Full time $100,000 - $140,000
Job Overview

This role involves supporting and developing web applications that have a significant impact on millions of users.

Key Responsibilities
  • Support and develop web applications and cloud infrastructure for clients across the region.
  • Resolve client requests in a timely manner based on agreed timelines.
  • Monitor client requests (email, ITSM tickets, phone calls).
  • Conduct investigations into incidents to prevent their recurrence.
  • Collaborate with Service Delivery Managers to prepare monthly operational reports as required.
  • Elevate operational issues to Senior Staff or Lead - Application Management Services.
  • Prepare for client meetings, including review and knowledge of current and backlog tickets.
  • Be involved in incident management and be available for on-call duties for up to 2 weeks per month.
  • Maintain accurate and up-to-date technical documentation and processes of client platforms.
  • Assist in the preparation of new proposals or pitch decks for prospective clients.
Essential Skills And Qualifications
  • .NET Framework / .NET Core: Understanding of C# and the .NET ecosystem.
  • ASP.NET MVC / Web API: Experience building or maintaining web applications and APIs.
  • HTML, CSS, JavaScript: Basic front-end skills for CMS template customization.
  • SQL Server: Ability to write and understand queries, stored procedures, and database structures.
  • CMS Experience: Sitecore, Kentico, Sitefinity, Umbraco, etc.
  • Version Control: Experience with Git and tools like GitHub or Azure DevOps.
  • Service Management: ITIL knowledge or certification, DevOps.
Why This Role Matters

This role is essential in delivering high-quality services to our clients. As a Net Support Engineer, you will play a critical role in ensuring the smooth operation of our web applications and cloud infrastructure.

What We Offer

We offer a dynamic and supportive work environment that encourages professional growth and development. If you are passionate about technology and customer service, this role may be the perfect fit for you.

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