IT Service Delivery Specialist

1 week ago

Tamworth, New South Wales, Australia McLean Care Full time
Job Overview

In a career-defining opportunity with McLean Care, you will embark on an exciting journey as an IT Service Delivery Specialist. Based in the scenic town of Tamworth, this role offers a unique blend of technical expertise and personal growth.

As a valued member of our Information Technology and Communications team, you will play a crucial part in delivering exceptional service to internal and external users. Your primary focus will be on providing first-level technical support, assisting in IT asset management, and contributing to the maintenance and administration of IT systems.

About You:
  • You must hold a Year 12 High School Certificate or equivalent qualification.
  • A current unencumbered NSW Driver's Licence is also required.
  • An understanding of IT systems, including hardware, software, and basic networking concepts, is essential.
  • You should have strong verbal and written communication skills to clearly explain technical concepts to non-technical staff.
  • Demonstrated problem-solving skills, ability to identify root causes, and apply practical solutions are vital for success in this role.
  • A commitment to providing excellent service to internal and external users by addressing their IT concerns promptly and professionally is expected.
  • You should be able to manage time effectively, prioritise tasks, and maintain attention to detail when working on multiple tasks or under pressure.
  • Capacity to work effectively as part of a team, contributing to shared goals and learning from experienced colleagues, is a must.
  • A strong enthusiasm for acquiring new technical skills, staying updated with emerging technologies, and adapting to evolving IT practices is desired.
  • Awareness of the importance of data security, privacy, and following organisational processes related to IT&C practices is essential.
Salary and Benefits

We offer a competitive salary package of $55,000 - $65,000 per annum, depending on experience. This includes access to salary packaging (up to $18,900 net) to increase your take-home pay. Additionally, you will enjoy benefits such as:

  • Earn while you learn with a leading Not-For-Profit Aged Care Provider.
  • Access to Blue Light Card (Retail Discounts).
  • NSW Additional Public Holiday (Christmas Picnic).
  • Employee Assistance Program (EAP).
  • Free Influenza Program.
  • Access to Scholarship Programs & Professional Development.
About McLean Care

McLean Care is passionate about creating an inclusive workplace that promotes the right to feel safe, be valued, and heard. We strive to create a culture that celebrates the diverse voices of our people, connecting us closer to our residents, clients, and the communities we serve. Our mission 'to focus on you' drives our approach to aged care services, and we believe change starts with us.

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