Sydney Hospitality Reservations Specialist

2 weeks ago


Sydney, New South Wales, Australia Merivale Full time

About the Role


We have an exciting opportunity for a Sydney Hospitality Reservations Specialist to join our Merivale Reservations Team, working across a diverse portfolio of iconic venues in Sydney.


Our team operates 7 days a week, 365 days a year, requiring flexibility to work rotating shifts including weekdays, weekends, and nights. Working hours will be between 9am – 9pm at the latest.


You will be responsible for:



  • Responding to a high volume of customer inquiries via phone and email, resolving service questions efficiently.
  • Managing reservations for special events such as Valentine's Day, Melbourne Cup, Mardi Gras, and New Year's Eve, providing exceptional customer service.
  • BUILDING RELATIONSHIPS WITH OUR VENUE MANAGERS TO ENSURE SMOOTH OPERATIONS AND EXCELLENT CUSTOMER EXPERIENCES.

Key Responsibilities


This role involves working closely with our venue managers to ensure seamless operations and delivering excellent customer experiences. As a member of our dynamic Reservations Team, you will contribute to driving business growth by managing reservations effectively and ensuring timely communication with customers.


Requirements


To succeed in this role, you should possess strong customer service skills, attention to detail, and excellent communication abilities. Experience working in hospitality or a related field is highly desirable, along with the ability to work in a fast-paced environment and adapt to changing priorities.


About Us


MERIVALE IS A LEADING AUSTRALIAN ENTERTAINMENT COMPANY OWNED BY JUSTIN HEMMES, OPERATING SOME OF SYDNEY'S MOST ICONIC BARS, RESTAURANTS, AND NIGHTSPOTS.


What We Offer


We offer a competitive salary range of $65,000 - $80,000 per annum, depending on experience, plus additional benefits and opportunities for career growth.



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