Technical Support Professional
5 days ago
We are a leader in remote connectivity software, harnessing the potential of cutting-edge technologies to push innovation and shape the future of digitalization.
Our diverse team spans different continents, cultures, and disciplines, with inclusive values that celebrate unique perspectives and talents. We foster a dynamic work environment where new ideas thrive.
Becoming part of our winning team means helping us create a world that works better.
About the Role
- Provide technical support to clients via phone, chat, and ticketing system
- Identify client needs and offer tailored solutions to improve business efficiency
- Collaborate with Level 2 support and sales teams to ensure excellent service
- Use diagnostic tools and test equipment for problem-solving
- Thoroughly investigate to provide concrete solutions by using all available resources
- Ensure clients fully understand the technical aspects of TeamViewer products
- Independently apply technical expertise and problem-solving skills to resolve basic technical issues
Requirements
- Native Japanese, oral and written (be able to use KEIGO)
- Fluent in Japanese, oral and written (be able to use KEIGO)
- Experience working in a customer service role, providing support over the phone and by email
- Strong oral and written fluency in English
- Knowledge of operating systems and experience with at least two of the following: Windows, Mac OS X, Linux, iOS, Android
- Have basic technical understanding of TeamViewer Products to be able to uncover the customer problem
- Demonstrate excellent troubleshooting skills and ability to multitask and work under pressure
- Ability to adapt quickly to new and updated software and processes
- Initiative, problem-solving skills, and determination to offer realistic solutions to our clients
- Qualifications in the field of IT or other relevant vocational education is advantageous
What We Offer
- Modern CBD office, public transport friendly
- Hybrid working arrangement
- Quarterly team events and company-wide celebrations
- Enjoy shared staff lunches, as well as complimentary fruit, tea, and coffee
- Opportunity to attend events including the F1
- End-of-trip facilities available including secured bike storage, lockers, and fully equipped changerooms
- Well-being offers and retail discounts available through our building host
- Help us celebrate diversity; our APAC team come from 22 different nationalities
We are an equal opportunities employer and are committed to building an inclusive culture where everyone feels welcome and supported.
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