Claims Management Lead

7 days ago


Brisbane, Queensland, Australia HAYLO People Full time

HAYLO People is a specialist recruitment agency within the Government, Personal Injury, and General Insurance sectors.

Our Agency

We have an exciting leadership opportunity within a major Queensland Government organisation.

  • In this role, you will lead a team focused on Claims Management, driving successful return to work outcomes for their customers.
The Role:

As a key member of the leadership team located in Brisbane working full-time (36.25) hours, you will be responsible for leading, coaching and mentoring a Claims Management team to ensure that performance indicators and objectives are achieved.

  • You will provide guidance and support on statutory and common law claims management and premium issues, promoting industry alignment with a focus on early rehabilitation and return to work.
  • Additionally, you will work as a collaborative member of the leadership team, engaging across Portfolios and Divisions, sharing knowledge and learning with peers, providing feedback on initiatives and championing the success of others.
  • Manage customer feedback and escalations and provide feedback and coaching to team members.
About You:

To be successful in this role, you will possess relevant tertiary qualifications and experience in a commercial insurance environment and/or in the management of personal injury claims.

  • You should have highly developed knowledge, and the ability to apply legislation related to both claims and premium.
  • Proven ability to lead a team to achieve goals and build mutually rewarding relationships between stakeholders.
  • Change management experience including leading people through change to achieve business outcomes.
Benefits:
  • Competitive salary $126k + 12.75% super
  • Hybrid working arrangement 5 in 10


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