Packaging Specialist

3 hours ago


Canberra, ACT, Australia Datacom Full time
About the Role

Datacom is a leading provider of IT professional services in Australia and New Zealand, known for its dynamic and agile culture. As an Applications Packager, you will be part of a high-performance team that delivers innovative solutions to our customers.

This role involves providing key packaging services to one of our largest customers, working on software packaging and repackaging, and participating in project planning sessions and project delivery. You will also be responsible for preparing documentation for operational staff, analysing and rectifying packaging problems, and leveraging enterprise-grade tools and frameworks to deliver high-quality services.

Key Responsibilities
  • Software packaging and repackaging, covering discovery through to deployment support
  • Package based on BAU tickets as well as project
  • Participate in project planning sessions and project delivery
  • Prepare documentation for use by Operational staff
  • Analyse and rectify packaging problems
  • Leverage enterprise grade tools, processes, and frameworks to deliver high-quality services and outcomes to Datacom customers in accordance with SLAs
  • Follow best practice methodologies and adhere to recognised ITIL processes (e.g., change/release).
Requirements

You will have an IT technical support background, ideally within an IT-managed service provider, and know about Windows 10, 11 and Windows 2016/2019 Server operating systems. You will have knowledgeable skills in endpoint management platforms, System Centre Configuration Manager, Application Virtualisation, Active Directory, SOE Template concepts and Application control concepts.

You will bring exceptional troubleshooting, customer service, communication, and prioritisation skills; and will be comfortable and able to work autonomously with minimal supervision. You will be comfortable with rapid change and be available to travel to Datacom, customer sites and conferences when required.

You will also be keen to learn and grow within your career with your own motivation to want to Attain and/or maintain relevant industry or professional certification(s).


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