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Customer Service Liaison
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We are seeking a highly skilled Customer Engagement Partner to join our centralised Customer Service team. As a key member of our team, you will play a pivotal role in developing and maintaining customer service reports, managing day-to-day communications with customers, and supporting key business areas across various industries.
Your primary objective will be to deliver exceptional quality customer service, leveraging your sound interpersonal and communication skills to consult and influence based on interactions with customers and data analysis.
Responsibilities- Develop and maintain customer service reports to ensure seamless communication with customers and internal stakeholders
- Manage day-to-day customer communications to resolve queries and issues promptly
- Support key business areas across mining, utilities, and heavy industries by providing expert guidance and advice
- Collaborate with cross-functional teams to drive business growth and enhance customer experience
- Bachelor's degree in Business Administration or equivalent
- 2+ years of experience in sales/customer service environment
- Proven track record of maintaining business-wide reporting and analytics
- Intermediate proficiency in Microsoft Office applications