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Field Service Technician

2 months ago

Rockhampton, Queensland, Australia Hastings Deering (Australia) Ltd Full time
About the Role

We are seeking a skilled Field Service Technician to join our team at Hastings Deering (Australia) Ltd. As a Field Service Technician, you will be responsible for performing maintenance and repairs on CAT machinery at various locations and sites.

Key Responsibilities:
  • Perform routine maintenance and repairs on CAT equipment to ensure optimal performance and extend equipment lifespan.
  • Provide exceptional customer service by keeping customers informed of job progress and costs.
  • Ensure repairs are carried out in accordance with manufacturer guidelines to prevent rework.
  • Determine the reusability of disassembled parts and submit accurate service reports.
  • Support the sale of genuine parts and provide guidance to customers on supply.
Requirements:
  • Relevant trade qualifications in Heavy Machinery and/or Diesel Mechanic.
  • Demonstrated industry experience in mining, earthmoving, construction, quarrying, or local council.
  • Well-developed communication and customer service skills.
  • Ability to work autonomously and as part of a team.
  • Commitment to a high level of workplace health and safety.
About Hastings Deering

Hastings Deering is one of the top 5 Caterpillar dealerships globally, offering sales, rentals, and support services for Cat products across various industries. We have a diverse team spread across Australia and internationally, with a strong focus on employee development and well-being.