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Customer Service Representative

2 months ago

Modbury, South Australia Datacom Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Datacom. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide timely and effective support to customers via phone, email, and other communication channels
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to resolve complex customer issues
  • Stay up-to-date with product knowledge and industry trends to provide informed solutions to customers
  • Meet and exceed customer satisfaction targets and key performance indicators (KPIs)

Requirements:

  • High school diploma or equivalent required; degree in a related field preferred
  • Minimum 2 years of customer service experience in a call center or similar environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong problem-solving and analytical skills
  • Proficiency in Microsoft Office and other software applications

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

About Datacom:

Datacom is a leading provider of information technology professional services in Australia and New Zealand. We are committed to delivering exceptional service to our clients and providing a positive and inclusive work environment for our employees.