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IT Infrastructure Security Specialist

1 week ago

City Of Greater Geelong, Australia Aversan Inc Full time
Job Description

Aversan Inc. is a trusted multi-service engineering and electronics manufacturing company delivering leading-edge and reliable safety-critical electronics and software systems to the aerospace, defence, and space industries.

Responsibilities:
  • Process assigned tickets in Service Now through multiple assignment groups, read architecture diagrams, and construct rules based on those diagrams.
  • Firewalls and network filters, in both Enterprise, Stores, and cloud networks Intrusion Prevention policies Networking Protocols/Concepts (Routing (OSPF, BGP), VLAN, Sub-netting, Load balancing, TCP/IP, DNS, HTTP, TLS, SSH)
  • Site-to-site and remote-access VPN connectivity Network Access Control Authentication, Authorization and Accounting (to include multi-factor authentication) Web access proxy servers and URL filtering Network Security policy creation, exception documentation and approval
Infrastructure Functions

Provide Level 2 customer facing support. Image, deploy and support all desktop and laptops Support users by regularly monitoring the ticket queue and executing tickets that are assigned to you.

  • Instruct users as well as troubleshoot basic and advanced software/hardware issues with internal and external customers via phone, email, chat, and remote control/assist software.
  • Troubleshoot all inquiries regarding systems, hardware, software, and operator problems.
  • Work with Workplace team to support necessary tickets.
  • Route or escalate requests to appropriate functional teams beyond Service Desk Team.
End User Support Functions

Create and maintain knowledge base documents Collaborate with Engineering and all other supportive roles within the campus. May also require interaction with external vendors and/or customers.

Required Skills and Qualifications

Strong relevant managerial experience in IT domain Experience in network security policy creation Experience with Service Now Networking Protocols/Concepts (Routing (OSPF, BGP), VLAN, Sub-netting, Load balancing, TCP/IP, DNS, HTTP, TLS, SSH)

  • Familiarity with firewalls and network filters, in both Enterprise, Stores, and cloud networks
  • Able to setup, support and troubleshoot VTC (Video Teleconference) and VOL (Video Online)

Degree in Computer Science, Computer Engineer or a relevant field