Chief Patient Experience Coordinator

5 days ago

Dubbo, New South Wales, Australia beBeeCustomerFocused Full time $65,475 - $79,758
Job Description:

The role of a Senior Administration Officer is customer-focused and passionate about delivering a great customer experience every day, making a difference to patient outcomes. This position is responsible for enhancing effective patient and carer communication, particularly between the patient, carer and clinical staff throughout the department.

Dubbo Health Service Emergency Department serves over 35,000 presentations per year, making it the main referral hospital for 21 health facilities within the Northern Sector of Western NSW Local Health District.

The department is serviced by a supportive and collaborative multi-disciplinary team including an Operations Manager, Medical Director, FACEMs, Registrars, Junior Medical Officers, Nursing Unit Manager, Clinical Nurse Educator, Registered Nurses, Physiotherapist, Mental Health Clinicians and Administration staff.

Key Responsibilities:
  • Enhance effective patient and carer communication
  • Support clinical staff in patient care
  • Collaborate with the multi-disciplinary team

This is an exciting opportunity to make a real difference in the lives of patients and their families, while working in a dynamic and supportive environment.

We are committed to creating a safe and accessible workplace that promotes diversity, inclusion and belonging. We welcome applications from all people to build a respectful workplace dedicated to delivering the best health outcomes for our community.

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