Banking Consultant

At ANZ, we're committed to improving the financial wellbeing and sustainability of our customers. Our mission is to provide exceptional customer experiences and deliver innovative banking solutions.

We're seeking a highly skilled Banking Consultant to join our team. As a key member of our branch, you'll be responsible for providing seamless customer experiences by meeting each customer's end-to-end banking needs. You'll work collaboratively with our team to deliver exceptional customer service, educate customers on digital solutions, and contribute to a significant uplift in customer engagement and advocacy.

1. Provide customers with a seamless branch experience by meeting each customer's end-to-end banking needs.
2. Act as a role model and peer coach to deliver the best possible customer experience.
3. Contribute to a significant uplift in customer engagement and advocacy.
4. Actively participate in and support bank programs and initiatives.
5. Take responsibility to 'know your customer' from a risk perspective.
6. Ensure compliance with ANZ and branch policies and procedures.

To succeed in this role, you'll need:

• Exceptional customer focus and retail experience.
• Experience in being a user and promoter of technology, with a working knowledge of digital channels.
• Ability to multi-task and adapt to change and ambiguity.
• Willingness to work in a collaborative team environment.
• Sound understanding of compliance.
• Excellent communication and interpersonal skills.

At ANZ, we're committed to building a workplace that reflects the diversity of the communities we serve. We offer a range of benefits, including flexible working arrangements, access to health and wellbeing services, and discounts on selected products and services. We're an equal opportunities employer and welcome applications from everyone. If you're a candidate with a disability or access requirement, please let us know how we can provide you with additional support.