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Retail Operations Manager
2 months ago
We are seeking a highly skilled and experienced Retail Manager to lead our retail operations and drive business growth. As a key member of our team, you will be responsible for overseeing all aspects of retail operations, including customer service, financial management, team leadership, and service quality.
Key Responsibilities- Customer Service Excellence: Provide exceptional customer service, ensuring that every customer interaction is positive and memorable.
- Financial Management: Manage the financial aspects of the store, including budgeting, forecasting, and financial reporting.
- Team Leadership: Lead and motivate a team of employees and volunteers, ensuring that they are equipped to provide excellent customer service and achieve business objectives.
- Service Quality: Ensure that all aspects of the store's operations meet the highest standards of quality, including product presentation, store appearance, and customer service.
- Proven Experience: A strong background in customer service, financial management, team leadership, and service quality.
- Leadership Skills: The ability to inspire, motivate, and manage teams effectively, ensuring alignment with our values and goals.
- Strategic Vision: A track record of driving operational growth through innovation and excellence.
- Change Management: Strong independent problem-solving skills with the ability to manage change and foster a culture of continuous improvement.
- Communication & Tech Savvy: Excellent communication and negotiation skills, along with proficiency in technology (Microsoft Suite) and experience with financial and HR management systems.
At St Vincent de Paul Society Canberra/Goulburn, we are committed to creating an inclusive environment for all employees. We strongly encourage applications from Aboriginal and Torres Strait Islander people, individuals with disabilities, and people from diverse cultural and linguistic backgrounds.
