
Regional Banking Support Specialist
2 days ago
Job Opportunity:
We are seeking an experienced Relationship Associate to join our team in Roma.
The successful candidate will provide servicing support to customers and Relationship Managers with the central inland region across Regional & Agri to deliver exceptional customer service and allow Bankers to focus on developing, growing and deepening customer relationships.
Responsibilities include:
- Servicing support to customers and Relationship Managers
- Casework management of service tasks
- Primary point of contact for customer servicing enquiries
- Support digital adoption by customers of digital channels
- Champion Centre of Excellence model for on boarding new to bank customers
- Engagement with specialists and bankers to support specialist needs
About You:
You'll bring a breadth of experience in nurturing relationships through previous support roles, ideally within business banking and within a regional community. You'll leverage from your understanding of KYC on-boarding compliance requirements and draw from your knowledge and understanding of digital platforms and customer self-service channels.
Eligibility:
To be eligible you must be an Australian permanent resident or Australian citizen.
We value and embrace diversity of thought, style and working arrangements to ensure our workforce is representative of the communities that we serve and that our thinking, solutions, and products are the best they can be.
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