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Project Services Manager

2 months ago

Darwin, Northern Territory, Australia Diversified Corporation Full time

About Diversified Corporation

Diversified Corporation is a leading provider of innovative technology solutions and services. We are committed to creating a world without boundaries, where technology enables all people to connect and experience the moments that matter.

Job Summary

We are seeking a highly skilled and experienced Project Services Manager to join our team in the Northern Territory. As a key member of our team, you will be responsible for maintaining client relationships, executing project and service objectives, and driving business growth in the region.

Key Responsibilities

  • Account Management
    • Identify, develop, and maintain viable relationships with prospects and clients, proactively engaging and working with sales processes.
    • Stay informed on industry trends and adapt strategies accordingly.
    • Maintain a deep understanding of our technology solutions and services.
    • Identify and qualify potential clients and opportunities.
    • Cultivate strong client relationships through proactive communication and engagement.
    • Assist in delivering sales proposals, liaising with Sales, Presales staff, Estimating staff, and Suppliers in preparation of quotations, tender responses, and service level agreements.
    • Participate in weekly/monthly cadence meetings and provide reports relating to current activities, future prospects, and market intelligence.
  • Project Delivery
    • Plan, execute, and oversee projects in the Northern Territory, ensuring they are completed on time, within scope, and within budget.
    • Conduct internal handover and client kick-off meetings.
    • Liaise with Engineering staff to coordinate solution design and documentation.
    • Monitor the procurement of equipment to ensure orders are placed and deliveries occur to ensure timely completion of the project.
    • Liaise with client stakeholders and other trades to ensure site readiness prior to installation.
    • Ensure sufficient resources are arranged for installation, commissioning, and programming of the project.
    • Undertake and/or coordinate pre-commissioning of hardware as required.
    • Undertake and/or supervise installation activities.
    • Undertake and/or supervise system commissioning and handover activities.
    • Monitor project costs, schedule, and 'scope creep' to ensure completion within budget, on time, and within scope.
    • Undertake and/or coordinate Project Completion in accordance with Diversified's Project Commissioning and Quality Control Procedure.
  • Service Delivery
    • Taking ownership of critical incidents, coordinating with resolution parties, and facilitating effective communication for post-incident review.
    • Foster and promote the company, product, and brand in the market.
    • Promote and live the Company Mission, Vision, and Values.
    • Comply with Company policies and procedures, including the completion of documents and records.
    • Promote and work with Standard Operating Procedures to ensure uniform quality standards in all areas of the business.

Requirements

  • Strong industry experience.
  • Practical experience in sales or project coordination.
  • A hands-on approach with practical and analytical skills.
  • A sound understanding of audio-visual systems and other related construction service disciplines.
  • Strong problem-solving and issue resolution skills.
  • AGSVA Security Clearance - desirable (or eligibility to obtain a clearance).
  • Certificate III in Electronics & Communications or similar or a degree qualified in ICT/AV, Engineering, and/or Business discipline.