Full-Time Hybrid Sales Representative Sydney Opportunity

4 weeks ago

Sydney, New South Wales, Australia Mable Full time
Mable's Vision for Growth
Are you a driven sales professional looking to make a meaningful impact in the disability and aged care sector?

Mable, an Australian online platform connecting individuals with support workers, is seeking a Full-Time Hybrid Sales Representative to join our team in Sydney. This role offers a unique opportunity to be part of a thriving scale-up and contribute to delivering change in Australia’s care and support sector.

About the Role
This position plays a crucial role in welcoming new customers to Mable and maximizing their engagement with our services. As the first point of contact, you will represent the company and guide potential clients through their journey to becoming valued customers.

Your primary responsibility will be to convert leads by providing clear information, building rapport, and ensuring a smooth transition to onboarding. You will also communicate effectively, educate clients about our offerings, and refer leads to other teams as appropriate. This role is KPI-focused, and your performance will be measured against specific goals.

Key Responsibilities
* Interacting directly with customers and potential customers of Mable Group
* Welcoming Customers: Greeting new customers warmly and making them feel valued from the very first interaction
* Explaining Products or Services: Providing detailed explanations about the products or services offered by Mable Group (and where appropriate the wider group of companies), including their features, benefits, and any relevant terms and conditions
* Addressing Questions and Concerns: Answering any questions or concerns the new customers may have about the company, its products, or the onboarding process
* Offering Guidance on Usage: Offering tips and guidance on how to make the most of the products or services being offered, including best practices for usage and any available resources or support channels
* Cross-Selling or Upselling: Identifying opportunities to cross-sell or upsell additional products or services that may benefit the customer based on their needs and preferences
* Documenting Interactions: Accurately documenting all interactions with customers, including any issues or requests raised, in the company’s CRM system or other relevant databases
* Continuous Learning: Staying updated on new products, services, and company policies to better assist customers and provide accurate information during the onboarding process

Requirements
* Experience collaborating with others to assist customers
* Experience working collaboratively with cross-functional teams to align sales strategies with broader business objectives and contribute to organisational success
* Understanding of the Disability or Aged Care sectors, or in businesses that require an ability to show strong empathy to our customers

Benefits
* Competitive salary range: AU$65,000 - AU$85,000 per year
* Comprehensive health insurance package
* Generous superannuation contribution
* Flexible work arrangements, including hybrid remote work options
* Opportunities for career growth and professional development
* Access to the latest technology and tools

About Mable
Mable is an equal opportunity employer committed to creating an inclusive environment for all employees and candidates. We value diversity across experience and encourage applications from people with lived experience of disability or personal experience with the aged care system.

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