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Customer Service Operations Coordinator
1 week ago
Job Description:
About the RoleWe are seeking an experienced and highly organized Customer Service Operations Coordinator to join our team at Carrick Plumbing. As a key member of our operations team, you will play a crucial role in ensuring our jobs run smoothly from customer enquiry to job completion.
This is a dynamic and rewarding role that offers the opportunity to work with a supportive and collaborative team, enjoy a balanced lifestyle in beautiful Port Macquarie, and be part of a respected business known for quality and reliability.
Key ResponsibilitiesThe successful candidate will be responsible for:
- Coordinating customer inquiries and managing job scheduling to ensure efficient allocation of resources.
- Liaising with customers to provide timely updates on job progress and resolving any issues that may arise.
- Communicating effectively with our field technicians to ensure smooth job execution and meeting Key Performance Indicators (KPIs).
- Managing the status of all pending, progress, and completed jobs, including creating and maintaining accurate records of customer interactions and service actions.
To succeed in this role, you will require:
- A proven track record of experience in administration, customer service coordination, or a similar role.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and suppliers.
- Strong attention to detail, organizational, and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Proficiency in Microsoft Office (Excel, Outlook, Word) and experience with job management software (e.g., Simpro).
As a valued member of our team, you can expect:
- A competitive salary and benefits package.
- A supportive and collaborative work environment.
- Opportunities for professional growth and development.
