Delivering Exceptional Experiences

7 hours ago


Sydney, New South Wales, Australia beBeeCustomerService Full time $68,000 - $86,000
Guest Experience Host

We are seeking a skilled Guest Experience Host to join our team. As a Guest Experience Host, you will be the face of our organization and play a key role in delivering exceptional customer service.

Your primary responsibility will be to greet and register owners and guests, providing them with information on local area attractions and assisting with paperwork and communication equipment. You will also be responsible for meeting guests face-to-face, generating sales appointments, and building rapport to ensure an exceptional experience is delivered.

To succeed in this role, you must possess excellent interpersonal skills, enthusiasm, and a genuine passion for customer service and the local area. Previous experience in a similar hotel position, excellent communication skills, and high levels of computer literacy are essential.

  • Greeting and registering of owners and guests
  • Providing information on local area attractions
  • Completion of all department related paperwork
  • Using all communication equipment including telephones, facsimiles and computers
  • Assist in the tour generation process
  • Meet guests face to face and generate sales appointments
  • Establish commonality and build rapport with customers
  • Work closely with the resort operations team
What We Offer

We offer a range of benefits, including discounted hotel stays and career development opportunities.



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