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Childcare Support Specialist: APS 3 to APS 6 Level
3 weeks ago
We are seeking motivated and professional individuals to join the Business Engagement Support Team within a Federal Government department.
HOBAN Recruitment is not mentioned. Roles range from APS 3 to APS 6 equivalent and will be based onsite in Canberra City.
- Stakeholder engagement, problem-solving, and community impact are key responsibilities for this role.
- Analyzing data to identify and resolve issues is also an important part of the job.
- Complex case investigations and providing guidance and training within the team are additional responsibilities.
- Supporting management with team planning, escalations, and process improvements is another duty.
- Legislative and procedural changes require ongoing updates in a dynamic environment.
About You:
- Previous experience in stakeholder support, customer service or contact centre roles is required.
- Excellent written and verbal communication skills are essential.
- Able to interpret policy, legislation or complex guidelines.
- Confidence using case management or CRM systems.
- Strong problem-solving, analytical and decision-making skills are necessary.
- Adaptability and willingness to learn in a fast-paced environment are crucial.
This position requires you to be an Australian citizen due to its classification as a Federal Government role.
Benefits:
- A competitive hourly rate.
- 11.5% superannuation.
Key Details:
- Salary: AU$48.00 - AU$66.00 per hour.
- Superannuation: 11.5%.
