Home Furnishing Specialist

1 week ago


Sydney, New South Wales, Australia beBeeCustomer Full time $55,000 - $85,000
Customer Service Champion

Drive customer excellence and home furnishing with our team

Job Description:

You are a key player in driving operational focus and overseeing the daily operations of the Customer Relations department. Your role involves multi-tasking between serving customers, coordinating co-workers, and maintaining a strong focus on the customer transaction.

Key responsibilities include:

  • Establishing a mindset of a first-time right for every customer;
  • Supervising daily operations to ensure a positive customer journey;
  • Liaising with leaders to provide feedback on team performance and functional activities;
  • Securing daily operations while troubleshooting and providing solutions and corrective actions where needed;
  • Optimizing the shopping journey of visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge;

Required Skills and Qualifications:

To be successful in this role, you will need excellent communication and organisational skills, as well as the ability to handle complaints, claims and payments efficiently and accurately.

Benefits:

This is a fast-paced and dynamic environment that offers opportunities to hone your customer skills and create unforgettable experiences for our visitors.

Others:

We strive to continually identify and remove hindrances to secure an easy buying experience, a positive shopping experience, and easy payment and after-sales fulfilment.



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