Current jobs related to Veterinary Nurse - Victor Harbor - VetPartners

About the Role

We are seeking a skilled and compassionate Veterinary Nurse to join our team at VetPartners. As a Veterinary Nurse, you will play a vital role in providing exceptional care to our patients and their owners.

Key Responsibilities

• Client Care
  • Manage the flow of clients and pets through the clinic, ensuring a smooth and efficient experience.
  • Build strong relationships with clients, providing excellent customer service and ensuring their needs are met.
  • Prepare correspondence and accounts, ensuring accurate billing and clear communication with clients.
  • Communicate with owners of hospital patients regularly, providing updates and support.
  • Provide grief support to clients and support team members when needed.
  • Promote preventative health care and the Best for Pet program to all clients.
  • Promote premium pet foods or, where necessary, prescription diets.
  • Ensure every client receives a case follow-up within five days from an appropriate team member.
  • Ensure the reminder system is up to date and active, and that correct standards of care are being followed.
  • Observe the required standards of care in the delivery of nursing, reception services, and client liaison.
  • Respond appropriately to client feedback (positive and negative).
  • Ensure cleanliness of waiting room and consult room.
• Clinical Assistance
  • Support vets during consults and surgical procedures, setting up equipment and being proactive based on client history or procedure.
  • Advise vets of any special cases prior to the consult.
  • Assist vets with animal restraint, taking samples, radiographic routines, and preparing and caring for patients (pre- and post-operative).
  • Perform team consults where appropriate.
  • Promote great dental care by discussing tooth brushing, dental treats, and prescription diets, recommending regular dental checks, and providing handouts or, where appropriately trained, performing nurse dental checks.
  • Plan daily work routines, coordinate clinic admissions and hospital patients, and ensure clear communication through organizing admission forms and hospital sheets.
  • Perform and record TPRs on hospital patients, manage surgery lists, and monitor anaesthetic records.
• About You
  • Be passionate and committed to Continuous Education, staying current with industry trends and learning, and maintaining memberships and attending seminars and workshops.
  • Work closely with your Practice Manager on your areas for development.
  • Share experiences, draw on peers, and contribute to a network of knowledge throughout VetPartners.
  • Train of trainees or new hires to VetPartners standards.
• General Duties
  • Keep all client details up to date and assist vets with histories.
  • Maintain good relationships with suppliers and sales representatives.
  • Perform general administrative tasks, including cleaning and feeding hospital cases, cleaning and dressing wounds, and ensuring pets are comfortable.
  • Clean theatre and prep areas, clean, pack, and autoclave all surgical kits.
  • Label pathology samples correctly and complete schedules.
  • Administer the PMS and liaise with support if required.
  • Support growth of the business and of other VetPartners clinics, promoting VetPartners clinics/hospitals when it is in the best interest of the pet.
  • Contribute to stock control procedures.
  • Ensure all equipment is maintained in good working order and advise Lead Vet Surgeon immediately of any faulty or damaged equipment.
  • Contribute to a safe and healthy workplace, taking responsibility for your own safety.
  • Observe excellent cleanliness and hygiene throughout the clinic.
  • Adhere to all VetPartners policies and procedures.
  • Support your team members and foster a positive and friendly work environment.
  • Perform your duties with integrity and respect.
  • Maintain security of the clinic, company property, client property, and ensure pets are always restrained in a safe and secure manner.

Behavioural Competencies

• Self-management
• Sets an example
• Earning credibility
• Communicates comprehensively
• Establishes relationships
• Navigating through the organization
• Embraces change