Customer Experience Ambassador

16 hours ago


Wyong Shire, Australia ING Bank (Australia) Limited Full time
Job Description

A Rewarding Career in Customer Care with ING Bank (Australia) Limited

We are seeking a talented and enthusiastic individual to join our team as a Customer Care Specialist. As the first point of contact for our customers, you will play a vital role in providing exceptional service and support.

About the Role

  • This is a full-time opportunity with a 7-day rotating roster, including weekends and public holidays.
  • You will be required to work an 8-hour shift scheduled at any time during our mid-shift band (8:30am – 8:30pm).
  • Our rosters are published four weeks in advance, allowing you to plan your life with confidence.

What You'll Do

As a Customer Care Specialist, you will be responsible for:

  • Providing excellent customer service and resolving customer queries in a professional and empathetic manner.
  • Using active listening skills to understand customer needs and provide solutions.
  • Working collaboratively with colleagues to achieve team goals and objectives.

Requirements

  • Minimum of 6 months' work experience in a high-volume, fast-paced environment.
  • Call centre experience would be beneficial, but not essential.
  • Excellent communication and interpersonal skills.
  • Flexibility to work a rotating roster in a structured environment.

What We Offer

  • A competitive salary package, estimated to be around $60,000 per annum.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A dynamic and supportive work environment that values diversity and inclusion.
  • The flexibility to work from home one day a week after completing your training.
  • Penalty rates of 20% for late shifts finishing after 8pm and 50% on weekends.

About Us

ING Bank (Australia) Limited is Australia's most recommended bank according to RFI Global's Consumer Atlas Survey. We pride ourselves on our commitment to simplicity, innovation, and customer satisfaction. Our mission is to make life simpler and more worthwhile for everyone who banks with us.

Join our team and be part of a forward-thinking organisation that values individuality and encourages growth and development. Apply today



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