Interior Design Administrative Coordinator

1 week ago

Melbourne, Victoria, Australia Johns Lyng Group Full time

About Novari Collective

Novari Collective is a reputable property styling and interior design brand with a strong presence in Sydney and Melbourne. Our team of experts collaborates closely with leading real estate agents and property vendors to create bespoke property styling solutions that drive successful sale campaigns.

About the Role

We are seeking an experienced Styling Administration Assistant to provide administrative support to our property styling team based in Braeside. As a key member of our team, you will be responsible for providing exceptional customer service, assisting clients with quote acceptance and payment, and organizing job files in a timely manner.

Key Responsibilities

  • Provide exceptional customer service to internal and external stakeholders
  • Assist clients with quote acceptance and payment processing
  • Organize and track job files to ensure timely completion
  • Ensure all internal paperwork is accurate and up-to-date
  • Monitor and respond to web enquiries in a professional and courteous manner
  • Answer incoming calls and voice messages promptly and efficiently
  • Greet visitors to the office and provide a positive first impression
  • Prepare and distribute promotional materials as requested by Senior Stylists
  • Organize internal office events such as birthdays, farewells, and service awards
  • Maintain a tidy and clean office environment
  • Perform other duties as reasonably required to support the team's goals
  • Monitor and respond to client feedback and reviews in a constructive and proactive manner

Requirements

  • A minimum of 1 year experience in an administrative support role, preferably in property styling or a related field
  • Proficiency in MS Office 365, including intermediate to advanced Excel skills
  • Excellent communication and interpersonal skills, with the ability to communicate effectively with customers and colleagues
  • A high level of motivation to exceed customer expectations and drive business results
  • A keen eye for detail and ability to maintain accuracy in administrative tasks
  • Prompt response to customer feedback and ability to drive quick resolution
  • A professional and positive attitude when interacting with customers and other external parties
  • Ability to work under time constraints and adapt to changing priorities
  • A commitment to self-improvement and continuous learning
  • Strong teamwork and collaboration skills, with the ability to recognize the impact of behavior and actions on others

Salary

The estimated annual salary for this position is $60,000 - $70,000, depending on experience and qualifications.

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