APS5 Quality Assurance Specialist

13 hours ago

Canberra, ACT, Australia DFP Recruitment Full time
Job Title: APS5 Quality Assurance Officer

We are seeking a highly skilled APS5 Quality Assurance Officer to join our team at DFP Recruitment. This is a fantastic opportunity to work in a dynamic and supportive environment, where you will have the chance to make a real difference.

Key Responsibilities:
  • Administer and assure the decisions and reviews made by IDMs are correctly drafted, and reflect the legislation and policy of the National Redress Scheme.
  • Conduct detailed research and analysis to ensure accuracy and quality.
  • Keep accurate and comprehensive records, including report writing, case notes, and official records.
  • Provide quality control and quality assurance on applications for redress and check the work quality of others.
  • Communicate confidently through written and verbal communication and present messages in a clear, concise and articulate way.
  • Develop and maintain stakeholder relationships, both internal and external.
  • Apply legislation, policies, procedures and records management requirements.
  • Apply high level research and analytical skills to make accurate conclusions based on available information and legislation.
  • Apply relevant redactions to documents against the Policy Guidelines.
  • Demonstrate self-awareness and ability to self-manage in a complex, changing environment.
  • Ability to prioritise workloads/tasks and meet deadlines.
  • Strong attention to detail.
What We Offer:
  • A comprehensive, well-established training and development program.
  • Individual performance and training plans, wellbeing plans and unlimited access to wellbeing support.
  • A supportive and diverse team environment.
  • Opportunities to provide suggestions on improvements and draw on your problem solving skills.

Applicants are required to hold Australian Citizenship at the time of application and hold a Baseline security clearance. Candidates who do not currently hold a Baseline must be able to obtain and maintain this level of clearance.

DFP Recruitment welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP Recruitment will provide reasonable adjustments for individuals with disability throughout the recruitment process.

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