Healthcare Solutions Specialist

This is your opportunity to join a forward-thinking team transforming healthcare experiences. Operating at the intersection of health and tech, you will play an active role in shaping the future of healthcare.

We are proud to share that we ranked 13th Best Workplace in Technology.

**Our Mission**

We are a purpose-led business helping people navigate the complex world of healthcare. We are on a mission to improve access to healthcare by helping people find and connect with primary care providers.

We bring together a leading range of healthcare practices and specialties in a suite of integrated offerings to help people get a better experience across each step of their healthcare journey.

We believe in improving the healthcare experience for all people.

**The Role**

You will serve as a trusted partner to our healthcare practices, gaining a deep understanding of their business needs, operations, challenges, and goals.

Your purpose is to help customers fully leverage our products, ensuring they unlock their full potential and achieve maximum return on investment.

**Responsibilities**

- Build and maintain positive relationships with clients to ensure their continued partnership.

- Proactively manage a portfolio of high-value clients, helping them unlock the full potential of our products and achieve maximum return on investment.

- Recognise opportunities to offer additional services that bring value to our clients and prepare tailored proposals.

- Regularly compile and share performance insights with customers, highlighting their success metrics.

- Identify any potential obstacles to customer retention and proactively resolve them.

- Collect valuable product feedback from customers and relay this to internal teams for ongoing improvement.

- Lead the negotiation and closure of renewal agreements with existing clients.

- Act as a liaison for customers with finance and billing matters, ensuring seamless processes.

**About You**

You are impact and results driven with an ability to drive continuous value to our products. You can talk with any level of customer, including admin staff, managers and business owners.

You will have an analytical ability to improve customer results through data and improvements. Your time management, organisational & problem solving skills will be key to your success in this role as this is a fast paced and ever changing environment.

This role will also require you to be very proactive and demonstrate initiative as it is a very autonomous and results-driven role.

You are intuitive, curious and a voracious learner, that will bring strong customer-facing skills.

**Experience Required**

- Strong experience in an Account Management role

- Experience in using multiple CRM and client management and reporting systems

- Experience using Microsoft Office (Excel, Word, PowerPoint) & Google Suite

**Benefits**

- Collaborate with smart, interesting people who will challenge you to be better.

- Growth opportunities.

- Hybrid workplace, balancing work from home and office.

- Virtual and on-site events and celebrations.

- Fully stocked kitchen including coffee on tap and subsidised vending machine.

- Discounts, salary sacrifice and packaging options.

- Extra leave so you can recharge and focus on your wellbeing.

- Workplace wellness program, including additional leave entitlements for a healthy work-life balance.

- Support for you when it comes time to grow your family with paid parental leave.

**Diversity and Inclusion**

We believe in the power of a diverse work environment and are committed to building and maintaining an inclusive culture.

We believe that our differences can create new ideas, offer unique perspectives and speak on behalf of all of our customers and consumers.