IT Infrastructure Specialist

1 week ago

Melbourne, Victoria, Australia beBeeInfrastructure Full time $70,000 - $80,000

Job Title: Technical Infrastructure Specialist

Job Overview

The primary responsibility of this role is to design, implement and maintain high-quality technical infrastructure for our store network and Support Centre.

This position plays a critical role in the setup of new stores, managing core business systems, and providing technical support to ensure smooth operations nationwide and internationally.

You will work closely with internal stakeholders, vendors, and the Store Development team to ensure new store builds are delivered on time and to standard, while also supporting ongoing IT operations and projects.

  • Key Responsibilities:
  • Service Desk & Support
  • Provide first and second-level support for store and head office IT issues.
  • Manage incoming support requests via Zendesk, escalating where necessary.
  • Handle urgent escalation calls from retail store managers and regional teams.
  • Deliver remote and on-site troubleshooting, ensuring minimal downtime.
  • Maintain and improve the support network/ processes.
  • Store Development & Implementation
  • Plan, configure, and deploy IT infrastructure for new store openings across Australia and South Africa.
  • Coordinate with suppliers, contractors, and internal teams to deliver end-to-end IT solutions for each store build.
  • Manage the standard 4-week store build cycle, averaging one store opening per week.
  • Identify and implement improvements to store IT build processes.
  • Maintain strong supplier/vendor relationships to ensure timely delivery and support.
  • Manage and maintain Retail Directions systems, including RMS, SMS, and SMS mobile.
  • Oversee RMS database administration, including data manipulation and integrity.
  • Administer Microsoft 365, including Azure AD, Defender, and Intune.
  • Maintain other core platforms such as Zendesk, Deputy, and TeamViewer.
  • Perform system updates, configuration changes, and ongoing maintenance to ensure reliability and security.
  • Projects & Continuous Improvement
  • Lead and contribute to IT-related projects, from planning to implementation.
  • Analyse current processes and recommend solutions to improve efficiency and service delivery.
  • Keep up to date with emerging technologies relevant to retail IT infrastructure.

  • Senior Infrastructure

    1 week ago

    Melbourne, Victoria, Australia Milestone It Full time

    Milestone IT is working with a key partner who is seeking an experienced Senior Infrastructure & Cloud Engineer.This is an exciting opportunity to deliver enterprise-level infrastructure and cloud projects, while providing advanced support across hybrid environments.Key ResponsibilitiesProvide architecture design and Level 4 support across on-premise and...

  • IT Infrastructure Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeInfrastructure Full time $100,000 - $130,000

    IT Infrastructure Specialist RoleWe are seeking a highly skilled IT infrastructure specialist to support our growing client base across multiple industries.Key ResponsibilitiesDesign, implement and optimize IT infrastructure solutions using Azure, VMware and PowerShell.Lead troubleshooting efforts for software and hardware issues, collaborating with the...

  • IT Infrastructure Specialist

    6 days ago

    Melbourne, Victoria, Australia beBeeInfrastructure Full time $80,000 - $120,000

    Job Title: IT Infrastructure SpecialistThe role of the IT Infrastructure Specialist is to provide expert technical support and guidance for all aspects of our organization's technology infrastructure.This includes hardware, software, network, and cloud-based tools. The successful candidate will be responsible for troubleshooting and resolving issues, as well...

  • IT Infrastructure Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeInfrastructure Full time $108,571 - $119,893

    Job Title: IT Infrastructure SpecialistThis position is responsible for ensuring the reliability, scalability, and performance of our systems.We are looking for a highly skilled professional to join our team as an IT Infrastructure Specialist. The ideal candidate will have strong communication skills, both written and verbal, and be highly motivated with a...

  • Infrastructure Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeInfrastructure Full time $90,000 - $120,000

    We are seeking a highly skilled Infrastructure Specialist to join our team. As an Infrastructure Specialist, you will be responsible for providing technical support to engineers and project managers in the design of infrastructure projects.Key ResponsibilitiesTechnical Support: Provide expert technical assistance to engineers and project managers on...

  • IT Infrastructure Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeinfrastructure Full time

    Job Title: IT Infrastructure SpecialistWe are seeking a skilled and innovative IT Infrastructure Specialist to join our team. As a key member of our technology department, you will be responsible for designing, developing, and maintaining the core infrastructure that drives our digital operations.Job Description:Develop full stack solutions using Python,...

  • IT Infrastructure Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeInfrastructure Full time $20,000 - $40,000

    Job Title: IT Infrastructure SpecialistThe role of the IT Infrastructure Specialist is to provide high-quality technical support and infrastructure management services to ensure the smooth operation of our school's IT systems.Administer and support the school's IT infrastructure, including servers, networks, and desktop computers.Provide technical support to...

  • IT Infrastructure Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeInfrastructure Full time $80,000 - $120,000

    IT Infrastructure SpecialistWe're seeking a motivated and tech-savvy individual to join our team as an IT Infrastructure Specialist. This is an entry-level opportunity that offers full training and the chance to start a successful career in IT.This role involves working with hardware and software to ensure seamless operations of our data erasure services. If...

  • Cloud Infrastructure Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeInfrastructure Full time $120,000 - $140,000

    Cloud Infrastructure SpecialistWe are seeking an experienced Cloud Infrastructure Specialist to join our team. As a key member of our technology group, you will be responsible for designing, implementing, and maintaining cloud infrastructure solutions for our clients.About the RoleThis is an exciting opportunity for a talented individual who is passionate...

  • Cloud Infrastructure Specialist

    5 days ago

    Melbourne, Victoria, Australia beBeeInfrastructure Full time $120,000 - $180,000

    Job DescriptionWe are seeking a seasoned Cloud Infrastructure Specialist to join our team. The ideal candidate will have a strong background in cloud computing and infrastructure management.About the RoleThis is an exciting opportunity to work with cutting-edge technologies and contribute to the growth of our organization. As a Cloud Infrastructure...