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Restaurant/ Cafe Operations Manager

2 months ago

Melbourne, Victoria, Australia Accor Hotels Full time

Job Summary:

We are seeking a highly skilled and experienced Restaurant or Cafe Manager to join our team at Accor Hotels. As a Restaurant or Cafe Manager, you will be responsible for overseeing the daily operations of our restaurant or cafe, ensuring that our guests receive exceptional service and that our food and beverage standards are consistently met.

Key Responsibilities:

  • Ensure that all team members are trained and equipped to provide excellent service to our guests.
  • Manage the scheduling and deployment of staff to ensure that the restaurant or cafe is adequately staffed at all times.
  • Monitor and control costs, including food, labor, and inventory expenses.
  • Develop and implement strategies to increase sales and revenue.
  • Ensure that all health and safety standards are met and that the restaurant or cafe is maintained in a clean and safe environment.
  • Manage and resolve guest complaints in a professional and courteous manner.
  • Conduct regular performance appraisals and provide feedback to team members.
  • Develop and implement training programs to improve the skills and knowledge of team members.
  • Monitor and analyze sales data and customer feedback to identify areas for improvement.

Requirements:

  • A strong background in food service management, preferably in a hotel or hospitality environment.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and to prioritize tasks effectively.
  • Strong analytical and problem-solving skills.
  • Ability to work a flexible schedule, including evenings, weekends, and public holidays.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work for a world-leading hospitality company.
  • A dynamic and supportive work environment.
  • The chance to develop your skills and career in a fast-paced and exciting industry.