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Front Desk Agent

2 weeks ago


Gold Coast, Queensland, Australia beBee Careers Full time

**Front Desk Agent Role Summary:**

We are seeking a highly skilled and motivated Front Desk Agent to join our team. As a key member of our front office, you will be responsible for providing exceptional customer service to our guests, ensuring that their stay with us is memorable and enjoyable.

The ideal candidate will have at least 1 year of progressive experience in a Guest Services role, preferably in a hotel environment. You will possess excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

In this role, you will be responsible for:

  • Greeting guests and performing check-in processes, including inputting and retrieving information from our computer system.
  • Assisting guests with check-out procedures, including handling money, processing credit and debit cards, and making change.
  • Providing personalized service to our guests, responding to their inquiries and requests in a timely and friendly manner.
  • Maintaining a professional working relationship with managers, employees, and other departments.

We offer a competitive salary range of $22.50 per hour and opportunities for career advancement in a dynamic and growing organization.

Key Responsibilities:

Guest Service:

  • Provide exceptional customer service to all guests.
  • Respond to guest inquiries and requests in a timely and friendly manner.

Front Desk Operations:

  • Greet guests and perform check-in processes.
  • Assist guests with check-out procedures.

Cash Handling:

  • Handle cash, credit card transactions, and make change.

Communication:

  • Maintain effective communication with managers, employees, and other departments.