Member Experience Specialist

2 weeks ago

Hobart, Tasmania, Australia beBeeCustomerSupport Full time $60,000 - $80,000

Are you passionate about delivering exceptional customer experiences and making a meaningful difference in people's lives? We're seeking a talented individual to join our team as a member support specialist.

About the Role

This is a complex but rewarding role where you will solve problems, ease stress, and genuinely make people's days better. Whether helping someone navigate a challenging situation or identifying opportunities to introduce new products and services, you'll be the trusted voice they rely on when it matters most.

Every conversation is a chance to turn someone's challenge into a success story.

Key Responsibilities
  • Excellent Communication Skills: Strong active listening skills, ability to determine and understand the needs of the member, and convey information clearly.
  • Problem Solving Mindset: Ability to use initiative in resolving problems, sound judgment, and critical decision-making to provide exceptional member and business outcomes.
  • Customer-Centric Attitude: Empathic nature, genuine desire to help others, and make a positive impact.
  • Detail-Oriented Approach: Strong skills in keeping accurate records, maintaining strict adherence to legislative and compliance procedures and practices.
  • Technology Proficiency: Ability to navigate multiple and complex systems and confidently support members to engage with our digital offerings.
  • Resilience: Highly resilient, flexible, and adaptable in a changing environment, and remain positive through times of ambiguity.
  • Team Spirit: An engaged team player who values integrity, has a collaborative mindset, and is committed to delivering amazing experiences for our members.

You will work in a supportive environment, providing knowledge, tools, and hands-on practice to deliver exceptional experiences for our members. Training is delivered in a collaborative, classroom-style setting and requires full-time commitment during the first 8 weeks.

Benefits
  • Staff Discounts: Significant discounts on home and car insurance, and free Ultimate Roadside Assistance.
  • Wellbeing Leave: Three days of Wellbeing Leave per year.
  • Superannuation Contribution Matching: We match your superannuation contribution up to 2%.
  • Career Growth: We invest in your development because your success is our success.
  • Flexible Work: Flexible work arrangements to balance life commitments.

By joining us, you'll be part of an inclusive culture that celebrates diversity. We welcome applications from candidates who are passionate about delivering exceptional customer service and making a meaningful difference in people's lives.

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