
Clinical Quality and Operations Manager
2 weeks ago
Job Overview:
The Clinical Quality and Risk Manager plays a pivotal role in ensuring organisational compliance, managing clinical risk, and supporting a culture of continuous improvement in line with regulatory and contractual obligations.
This is an opportunity to bring a fresh approach to medical and wellbeing care for detainees by providing leadership and oversight for the management of all clinical incidents, audits, and complaints across the organisation.
- Provide strategic oversight and coordination of all clinical incidents, consumer feedback, audits, and associated quality improvement activities.
- Identify, monitor, and report on emerging trends across incidents, complaints, and audit outcomes.
- Maintain overarching responsibility for compliance with relevant clinical governance and reporting requirements.
- Identify, coordinate, and monitor quality improvement initiatives across clinical service areas.
- Manage and maintain the Clinical Risk Register, including identification, rating, treatment planning, and review of clinical risks.
About You:
We are seeking a candidate with demonstrated experience in leading governance functions and managing teams, including mentoring staff, allocating work, and overseeing performance and deliverables.
The ideal candidate will have a strong understanding of clinical governance, safety systems, and continuous improvement principles, with hands-on experience in incident management, auditing, risk management, and complaints handling.
You will have strong stakeholder engagement skills, including experience partnering with consumers, clinicians, health managers, government agencies and other relevant bodies to deliver high-impact and evidence-informed change.
Key Requirements:
Clinical Governance Expertise:
• Strong knowledge of clinical governance frameworks and regulatory requirements.
• Experience in developing and implementing clinical governance policies and procedures.
Leadership and Management Skills:
• Proven track record of leading cross-functional teams and driving organisational change.
• Excellent communication and interpersonal skills, with ability to build strong relationships with stakeholders.
Quality Improvement Expertise:
• Strong understanding of quality improvement methodologies and tools.
• Experience in designing and implementing quality improvement initiatives, including data analysis and monitoring.
Incident Management and Compliance:
• Strong knowledge of incident management principles and practices.
• Experience in investigating and managing clinical incidents, including preparation of reports and recommendations.
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