Store Leadership Team Member

4 days ago

Newcastle, New South Wales, Australia beBeeLeadership Full time $60,000 - $80,000
Job Title: Store Leadership Team MemberJob Overview

The Store Leadership Team Member plays a vital role in the store leadership team, significantly impacting sales floor team members and guest experience daily.

As a Store Leadership Team Member, you are responsible for leading by example and providing support to team members, ensuring an exceptional guest experience in the store, and overseeing all operations of the retail floor.

You will leverage key performance indicators and metrics to prioritize responsibilities while adapting to day-to-day business adjustments and challenges.

Responsibilities
  • Leadership and People Management
    • Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance.
    • Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.
    • Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels.
  • Guest Experience
    • Support team members with ensuring a great guest experience that values guests' time, including assessing guest needs, providing technical product education, and supporting in-store transactions and omnichannel programs.
    • Interact with and assess guests' unique needs to provide customized, effective purchase and return solutions and support.
    • Provide technical product education by articulating the value and benefit of the product.
    • Resolve guest feedback and address guest concerns or escalations to make it right.

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