Quality Assurance Manager

4 weeks ago

Newcastle, New South Wales, Australia Castle Personnel Services Limited Full time
Program Assurance Manager

Castle Personnel Services Limited is seeking an experienced Program Assurance Manager to join our team. As a Program Assurance Manager, you will be responsible for leading the Quality Assurance team and delivering quality assurance and claims services within Castle.

Key Responsibilities:

  • Lead, coach, and motivate the Quality Assurance team to ensure the delivery of high-quality assurance and claims services.
  • Ensure compliance with the Disability Employment Services Grant Agreement and related Departmental Guidelines.
  • Draft and consolidate QMS reporting documentation, including relevant data.
  • Use professional knowledge to review and suggest changes to Castle policies.
  • Plan and develop effective responses to DSS communications, events, and incidents for approval.
  • Support the implementation of technology and ongoing operations for the Quality Assurance team.
  • Monitor Castle performance against DSS contract requirements and address problems as required.

Requirements:

  • Demonstrated comprehensive knowledge of the National Disability Service Standards and related Departmental Guidelines.
  • Tertiary qualifications in Social Science, Community Services, Human Services, or Business with over 5 years of relevant experience.
  • At least 3 years of experience in a team leadership role managing human services.
  • Demonstrated ability to implement, manage, and analyze financial and performance data.
  • Demonstrated ability to use specialized business systems, including government data systems and client relationship management systems.
  • Strong written and interpersonal communication skills, with the ability to effectively convey information, train, and influence diverse audiences.

Essential Criteria:

  • Current unrestricted driver's license or access to transport.
  • Willingness to obtain a NDIS Worker Check and Working with Children Check.
  • Willingness to demonstrate Castle's Vision, Purpose, and Value statements and engage others in influencing organizational culture.

Benefits:

Castle offers attractive salary packaging benefits, including living expenses, meal and entertainment, and purchasing a car. By paying for these expenses before tax is calculated, you'll pay less tax and have more money to spend.

About Castle:

Castle has been making a difference for over 30 years, helping individuals with diverse abilities lead meaningful lives in the Newcastle, Hunter, and Central Coast regions. We're a dedicated team committed to 'opening a world of possibilities' through diversity, inclusion, and the value of employment.

Join Our Team:

We're not just a company; we're a team of passionate people who provide support to individuals to empower and facilitate them to be financially and socially independent. We believe in the power of diversity, the responsibility of inclusion, and the value of employment.

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