Technical Support Specialist
2 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team. This is a critical role that requires excellent technical knowledge and communication skills.
The successful candidate will be responsible for providing technical support to schools through the Technical Support to Schools Program. They will manage the IT infrastructure, administer school network and server infrastructure, and provide ICT support services to both staff and students in large ICT-based learning environments.
- Key Responsibilities:
- Manage and service Windows and Apple devices on an enterprise scale
- Administer and support Hyper-V virtualized server environments
- Administer various Windows and Linux based servers
- Cloud based service management and administration (Google and Microsoft Services)
- Mobile Device Management administration and deployment
- High level enterprise network administration skills required - Cisco and HP switches
- Administration of Cisco wireless network technologies, including wireless controllers and access points
- Excellent language and communication skills are essential for consideration of these roles
- Providing support to enterprise volume desktop and notebook computers
- Extensive experience in SOE and image deployment, including the ability to provide advanced troubleshooting skills where required
- Previous industry experience in an educational setting is essential unless you have high levels of industry experience in a similar scale enterprise level corporate environment
- Extensive knowledge and experience in Department and TSSP initiatives will be highly regarded
- Extensive experience with planning, deployment & management of 1:1 and BYOD devices in an enterprise scale environment will be very highly regarded
- Ability to plan and run ICT professional development sessions and work collaboratively with the schools' stakeholder ICT management when required
- Technical documentation writing skills
- Personal Attributes:
- Highly motivated industry professionals who can work autonomously, or as part of a team as the company or Department required and/or dictates
- Excellent problem solving techniques with the ability to call upon available resources and escalate to senior management when required
- Punctual, reliable and well organized candidates need only apply
- Excellent human relations and people skills with a genuine passion for the ICT industry
- Excellent technical documentation skills and the ability to follow instructions and technical documentation accurately when required
- The ability to troubleshoot and fault find through a systematic process of observation and elimination, based on previous industry experience
- Australian citizenship or Australian permanent residency
- Current driver's license and reliable motor vehicle
- Police and background checks will be performed on all shortlisted candidates
- Pay rate is dependent on the candidate's skill set and level of relevant industry experience
- Reviews on staff pay rates based on performance
- Top pay rates guaranteed to all candidates with a total salary package in the range of $90,000-$110,000 (based on pro-rata 40 hours per week and 46 working weeks per year)
- Bytewize offers ABN Contract or TFN Contract wages or salary remuneration options
- Part time and full time roles available with negotiable options available
- Other benefits include company vehicle, training and development
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