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Service Design Expert
2 months ago
We are seeking a highly skilled Service Design Expert to join our team at Randstad. As a key member of our Public Sector division, you will play a critical role in designing and delivering Scheme service improvements to enhance participant outcomes and experiences.
Key Responsibilities- Lead research and insights to inform the Agency's use of information and drive process design improvement objectives.
- Conduct primary and secondary research, including user interviews, surveys, and workshops to gain insights into user pain points and opportunities.
- Create user personas and journey maps to visualise and improve the user experience.
- Design and deliver services that prioritise the needs and preferences of end users.
- Collaborate with stakeholders and users to gather input and ideas through co-design sessions.
- Effective leadership and decision-making skills to support and coach a team.
- Outstanding interpersonal and communication skills for cross-functional collaboration and stakeholder engagement.
- Proficiency with visual design principles and agile methodologies.
Randstad is an approved talent supplier to all levels of government. We recruit for a broad range of job types across all departments. Our Public Sector division is passionate about providing equal employment opportunities and embracing diversity to the benefit of all.
