Hearing Health Support Specialist

3 days ago

Otway Shire, Australia beBeeClient Full time $20,000 - $25,000
Delivering Exceptional Client Service

We are seeking a dedicated and customer-focused professional to join our team in providing exceptional service to our predominantly older clientele.

This role involves working in a dynamic and supportive environment, where you will play an important part in helping clients manage their hearing health.

As a key member of our team, you will be responsible for welcoming clients, scheduling appointments, and providing administrative support to our clinicians.

You will also be involved in managing the day-to-day operations of our clinics, including opening and closing procedures, and ensuring that our clients receive the highest level of service.

Key Responsibilities:

  • Welcoming clients and managing their experience for optimal outcomes
  • Scheduling and confirming appointments for our clients
  • Providing administrative support to our clinicians (audiologists/audiometrists)
  • Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures
  • Managing the clinic phone line and shared email inbox
  • Billing clients correctly and taking payments
  • Learning and competently using a range of software and applications

What We Are Looking For:

  • Prior experience in face-to-face customer service and/or administration roles
  • A passion for delivering an amazing client experience
  • Great communication and active listening skills
  • Resilience, self-motivation, and lots of energy
  • Excellent organisational and time management skills
  • Ability to work autonomously and effectively within a team
  • Focus on results and the best possible outcomes for both our clinic and our clients
  • Intermediate computer skills
  • An interest in learning about features and basic repair/maintenance of hearing aids

Why Join Us?

  • Competitive hourly rate plus super
  • Access to discounts from retailers across Australia via our employee benefits program
  • Generous employee discounts on Sonova products for yourself and your family
  • Online wellbeing centre and employee assistance program
  • Access to the LinkedIn learning platform
  • Opportunity to grow and develop in your role and beyond
  • A values-driven and people-centred culture
  • Being part of a dynamic and supportive team with a company at the forefront of innovation in the hearing industry
  • A genuinely rewarding role with purpose and meaning

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