Patient Feedback Coordinator

2 days ago


Adelaide, South Australia Health Full time

Job Summary:

The Quality Improvement Lead will oversee the coordination of complaints management and develop strategies to improve complaint handling.

This role requires a strong understanding of risk management and escalation processes.

Maintaining an organisation-wide perspective on complaint data is crucial for identifying trends and recommending continuous improvement opportunities.

About the Role:

As the Quality Improvement Lead, you will be responsible for developing business processes, training, and support to help staff respond promptly and consistently to complaints.

Your expertise will contribute to the development of the Consumer Experience Framework and Consumer Strategy.

You will provide regular updates to the Executive and Board.

About You:

We are seeking an experienced and dynamic individual to take on this role.

To succeed, you will bring a blend of expertise in consumer experience, management, and customer service.

Key Requirements:

  • Qualifications: A graduate-level qualification in business, marketing, health, or social sciences.
  • Leadership & Communication: Proven leadership abilities with strong oral and written communication skills, including conflict management and high-level reporting.
  • Experience: Experience in leading high-performing teams, managing data reporting, and developing policies in a multidisciplinary environment.
  • Knowledge & Skills: In-depth knowledge of consumer experience, complaints management, quality improvement, and relevant policies within a health setting.


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